Energy companies have one of the biggest customer bases, as power is undeniably one of the essential utilities worldwide.
Technological advancements such as QR codes in energy company services can offer a better customer experience.
Most people have become more familiar with QR codes as these grew popular at the height of the pandemic. These 2D barcodes can make processes faster, easier, and more convenient.
Companies can use a QR code generator to create QR codes that will improve their services. This highly versatile technology can keep different information, including billing history, customer account, add-ons page, and more.
Whether cooperative, rural, or centralized, power companies can benefit from using QR codes in their processes. Here are some of the best use cases:
Smart meter to monitor energy consumption comprehensively
Power companies can include a QR code on the smart meter when installing a new one in households and commercial establishments.
When scanned, customers will be able to view their consumption list daily, weekly, monthly, and even per appliance connected to the grid.
This way, people know which appliances consume the most energy and cut back on their usage to prevent astronomical bills at the end of the month.
Contactless bills payment with QR codes on invoices
Power companies can include a QR code in their invoices to redirect customers to online paying platforms so they can quickly settle their bills.
There’s no need to make customers go to the bank to withdraw money, just to settle their bills in the physical offices of power companies.
Large-scale power companies can also use QR codes to redirect users to their mobile app, where customers can pay their bills through their preferred payment method.
Increase app downloads for better account management
To boost the digital footprint of power companies, they now have a mobile app where customers can manage their accounts, avail of electricity add-ons, contact customer services, settle their bills, and change providers, among others.
Power companies can include QR codes in their mobile apps in brochures, posters, invoices, emails, and even on social media platforms.
The great thing is that a QR code generator can generate only one QR code but leads customers’ native app stores: the App Store for Apple, Google Play Store for Android, and AppGallery for Huawei devices.
This way, power companies can only generate one QR code but maximize all of their customers using different devices.
Check for updates regarding fee increases or possible outages
There are a lot of factors that go into every electricity bill — be it new policies from the government, local or worldwide shortages of supplies, environmental impacts, and more.
All these factors can affect your electricity bill charges, so be sure to be informed as much as possible.
With a QR code on their invoices, brochures, emails, and more, customers can simply scan them to learn more about the changes in your power charges.
Consequently, power companies can also use QR codes to disseminate important messages, such as outages, repair lines, improvements on electricity cables, and more.
Keeping customers aware of all the changes and charges is crucial; they’re paying for the utilities.
Create an easier way for customer feedback
If customers have important feedback, make sure they can easily reach you about it.
Customer feedback is always important to improve services and develop better products that ultimately benefit customers.
Placing these QR codes on all your collateral, including invoices sent to customers, guarantees there’s always a way to contact you whenever needed.
QR codes: generating convenience for power companies
For power companies to benefit from the full features of the QR code technology, it’s best to use an advanced QR code generator, such as QRTIGER.
Power companies can create high-quality and functional QR codes with QRTIGER’s user-friendly interface, complete QR code solutions, and customization tools.
Visit the best QR code generator today.